Act Right Security requires that all our security personnel
participate in our training programs, where they must meet or
exceed all mandated training requirements.
We have developed training programs that cover the broad range of
categories and diverse environments of every industry we serve.
All of our core training programs and customized training
procedures far surpass industry norms. It is just part of our
commitment to empower our employees and deliver the highest
quality service to our clients.
Our core training program covers the basic skills required by all our security officers to succeed in their role.
Some training topics include:
In conjunction with client management, we aim to develop a comprehensive site-specific training program and post orders, which include all subjects specifically related to the client’s facility and security requirements. Every security officer at Act Right Security also receives additional specialized accredited training designed specifically to meet the requirements of their site assignment, including:
Training does not stop after the initial classroom and on-the-job sessions. It is ongoing. To ensure complete familiarity with changing client specifications, certain training areas that are critical to each facility’s operation are repeated at various times throughout the year. Our supervisors assess each security officer’s job knowledge, and working with the client, determine areas where supplementary training may be required and ensure that new procedures and policies are fully comprehended by our security officers. Workshops on various topics, such as advanced report writing, are also offered as a mind refresher. Continued training is also conducted during field inspection visits, carried out by our roving field supervisors.
Supervision is an essential component of any successful security operation. Our emphasis on supervision is a key factor in our quality control program and impacts directly on all facets of service delivery. In our business, where we are handed the responsibility and trust of protecting both lives and multi-million dollar facilities, supervision must take on many dimensions.
We perform routine inspections using our field supervisors. Field supervisors are first level management personnel with the authority to make on-the-spot corrections, interact with our clients and ensure that their specifications are met. Our field supervisors perform inspections on a frequent, unannounced basis, and provide reports detailing results to both Act Right Security senior management and our client.
Personnel continuity is maximized through benefit, incentive and compensation programs as well as close, regular supervision. Low turnover is a consequence of a screening process, which focuses on exceptional personnel who are provided incentives for both longevity and performance. Act Right Security provides a supportive environment for our employees with continuing training so that they can better perform their duties and feel proud of the work they do. Awards are given for excellence in job performance and achievements are acknowledged on our social media sites. We also provide excellent health benefits to our security officers, as well as special quality-of-life extras such as a day off in celebration of birthdays.
